> Cafe Customer’s Child Labelled ‘Weird Freak’ for Ordering a Smaller Portion - The Food Safety Company Cafe Customer’s Child Labelled ‘Weird Freak’ for Ordering a Smaller Portion - The Food Safety Company
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    Wednesday, 29 March 2017

    Cafe Customer’s Child Labelled ‘Weird Freak’ for Ordering a Smaller Portion


    When visiting any food establishment, you expect good customer service along with your food or drink. More ‘up-market’ establishments are where you’d find a high standard, with politeness and service with a smile.

    The last thing you’d expect is a personal attack in the form name-calling on your receipt – but this happened to a mum-of-one when visiting fancy Café Weetons Food Hall, located in Harrogate, North Yorkshire.

    The mum, who wishes to be kept anonymous, ordered a smaller portion omelette for her 11-month-old child – a ‘child-size’, as being so young, they wouldn’t finish a full portion. The cashier behind the till taking her order found this request a peculiar, and argued that she should just order the regular size.

    Img: SWNS
    The customer’s husband, Steve Dempster, shared his disgust on social media, with photos of the receipt, deeming his wife a ‘weird freak’.  He said, “My wife used to work there and so she knows that if someone wants to order something off the menu you just put it through the till by typing it in a note to the chef.”

    Clearly unaware of their rude comments being printed on the receipt, the Weetons employees handed over a copy to Mrs Dempster when she requested, after noticing the amusement and laughs coming from them.

    Mr Dempster continues in saying ‘It’s not like she’s made some ridiculous demand, not least to say she was really upset and asked them ‘did I really deserve this treatment?”

    A refund but little explanation was given to the customer after complaining about the remark on the receipt.

    General Manager of the upmarket café, Keren Shaw, has spoken out about the incident: “Unfortunately today one of our staff acted in an incredibly unprofessional way and we are extremely sorry.

    “It is not the high level of service that we know our customers expect from us and which we expect from our staff.

    “We have made a direct apology to the customer concerned and will be taking up the matter internally with the staff involved.”


    Laura Sewell

    An aspiring journalist, Laura is our content writer intern.  Pop-punk gig-goer and drag queen enthusiast, Laura is working her way into the industry with an English A -Level and love of writing about anything and everything in tow.
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    Item Reviewed: Cafe Customer’s Child Labelled ‘Weird Freak’ for Ordering a Smaller Portion Rating: 5 Reviewed By: Food Safety Co
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