> Deliveroo Customers Disappointed by Spoiled, Cold Food - The Food Safety Company Deliveroo Customers Disappointed by Spoiled, Cold Food - The Food Safety Company
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    Thursday, 16 March 2017

    Deliveroo Customers Disappointed by Spoiled, Cold Food

    There’s nothing better than a takeaway on the weekend. Or any day of the week to be honest, when you really don’t fancy getting the recipe books out after a long day at work. So, do you reach for your favourite independent takeaway’s menu? Or opt for a delivery company because you aren’t quite sure what you fancy? Something like Deliveroo would be ideal.

    Deliveroo operates across eighty-four cities, in a range of countries including the UK, the Netherlands, Germany, Australia, Dubai and Hong Kong. Founded in 2013, Deliveroo delivers food to your door, from takeaway food outlets and restaurants that don’t normally deliver, providing you with the food you crave without the fuss of moving from your sofa.

    Deliveroo employees, ‘Roowomen’ and ‘Roomen’ deliver your food normally by bicycle or motorcycle to your door, after picking it up from your chosen food outlet. However the modes of transport the company use have caused some problems, with many complaints from customers about smashed-up, spoiled food after the bumpy ride.

    Most complaints come from food arriving cold, and with tracking available for customers via the app, many see their food taking longer routes than needed, causing delays and food unable to be enjoyed without popping it in the microwave first.

    It seems there are a lot of problems with pizzas. In my eyes, a spoiled pizza is a crime, look at these poor people’s deliveries:

    Some blame the restaurants themselves for the food quality, along with further disappointment from the far-from-hot meals:

    The UK has 15,000 UK riders who deliver food, as reported by The Sun, who get a varying hourly-wage depending on location, plus an extra £1 per drop off, and potential tips. Many criticise Deliveroo employees for being late and careless in their job. The Sun also reports how the employees who distribute the company’s fliers also receive criticism, one customer displeased by a giant pile of leaflets dumped on their doorstep.

    In response to complaints, a spokesman from the delivery company says that Deliveroo aims to deliver “in around 30 minutes” and that they operate with “maximum distances in place to prioritise the food’s condition and temperature on arrival.”

    My house isn’t in my cities radius for Deliveroo delivery, which is unfortunate when I’m fancying a cheeky Nando’s or Wagamama, however after seeing some of these complaint tweets, it turns out it’s not such a bad thing I can’t use the service – I don’t fancy a ruined, cold pizza.

    Laura Sewell

    An aspiring journalist, Laura is our content writer intern.  Pop-punk gig-goer and drag queen enthusiast, Laura is working her way into the industry with an English A -Level and love of writing about anything and everything in tow.
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